The 10 New Laws of Customer Success are more than just a list of rules. They are a new way of thinking about customer success as the industry evolves.
The maturity of Customer Success brought new challenges like how to operationalize outcomes, how to scale digital-led programs, and how to create multi-channel playbooks to engage customers based on their unique goals.
But when did the shift happen? And more importantly, what are the major changes you need to pay attention to?
We cover all of that in our new infographic: 10 Laws of Customer Success: Then & Now
Inside you’ll learn:
Developed in Partnership with Growth Molecules
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