Infographic

10 Laws of Customer Success: Then & Now

They are a new way of thinking about customer success as the industry evolves.

The 10 New Laws of Customer Success are more than just a list of rules. They are a new way of thinking about customer success as the industry evolves.

The maturity of Customer Success brought new challenges like how to operationalize outcomes, how to scale digital-led programs, and how to create multi-channel playbooks to engage customers based on their unique goals.

But when did the shift happen? And more importantly, what are the major changes you need to pay attention to?

We cover all of that in our new infographic: 10 Laws of Customer Success: Then & Now

Inside you’ll learn:

  • The three major shifts that created the need for new customer success laws.
  • The nuanced (and critical) differences between what successful companies prioritized then and what to prioritize now.
  • Which new laws your organization should focus on based on your specific goals.
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