2019 Customer Success Industry Benchmark Report


How much should you be getting paid as a CSM? What level of education do you need to take the next step in your customer success career? How much revenue should you have in your portfolio—and how does that relate to salary earnings?

Those are just a few of the questions answered in the new sweeping report on customer success industry benchmarks. This is the third generation of this benchmark report, and it’s more meaningful than ever. This data was compiled based on more than 1,450 responses made up of over 83,000 individual data points—the most ever in the history of this benchmark survey. That makes this the most significant set of salary and career data in the customer success industry.

Why download? In this 18-page report, you’ll find key learnings on important questions like:

  • How much educational variance is there between customer success professionals with bachelors degrees vs. advanced degrees?
  • What’s the median salary and bonus for individual CSMs?
  • How many CSMs are on variable compensation plans and what are the metrics that make up their accelerators?
  • How many customers and how much revenue is the average CSM managing?
  • And much more!
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Developed in Partnership with Growth Molecules

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