The State of Customer Success in 2021: Tips, Trends, and Observations

Join Bessemer Venture Partners’ Byron Deeter and Gainsight’s Nick Mehta, Kelly DeHart, and Kellie Capote at 10 a.m. PT on February 4th, as we discuss the state of customer success in 2021.

A new fiscal year often brings new challenges (and great possibility for growth) that SaaS leaders must prepare for.  In this webinar, we’ll discuss learnings from throughout 2020 in the customer success industry, and how that’s driven priorities and trends with net retention 2021.

What you’ll takeaway:

• Why net retention matters for investors, and venture capital firms alike
• What leading organizations are doing to drive net retention
• Tips and trends with customer success and net retention for 2021