Alfresco is an enterprise open-source software company focused on driving the convergence of Enterprise Content Management (ECM) and Business Process Management (BPM) to advance the flow of digital business. Its Customer Success organization encompasses all of post-sales functions, from CSM and Operations to Support and Professional Services. CSMs are each responsible for anywhere from 80 to 100 accounts.
Alfresco implemented Gainsight across the CSM organization and made reliable customer data visible to the entire Customer Success team.
With Gainsight, Alfresco:
Developed in Partnership with Growth Molecules
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