Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
Where is your customer feedback going? Does it actually make it to your product roadmap?
In an ideal world, customer feedback would flow from customer to customer-facing teams to the rest of the company. But it often feels like this valuable data is lost in a black hole.
Eigenworks has set out to learn more about these communication workflows. Join Alex McDonnell, Client Insight Lead at Eigenworks, as he discusses part one of this study. He'll share insights gleaned from interviews with customer success professionals about how they and other teams can improve the flow of customer feedback.
In this webinar, you'll learn:
Developed in Partnership with Growth Molecules
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