Case Study

How Benchling Unlocked the Power of Digital Customer Success with Gainsight CS and PX

Download our case study to discover how Benchling, the pioneer of the R&D Cloud in the biotechnology sector, revolutionized their customer success approach. The company was able to create a more sophisticated solution to manage their growing customer base with the help of Gainsight CS and PX and the Technical Account Manager (TAM) service.

Some of the highlights include:

  • Overcome Customer Success Challenges at Scale
  • Implement a Digital Customer Success Strategy
  • Improve Risk Management and Renewal Forecasting
  • Drive Cross-Functional Value

Download the case study now to see how you can unlock the power of DCS.

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