Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
Box is transforming the way people and organizations work so they can achieve their greatest ambitions. As the world’s leading enterprise content management and collaboration platform, Box helps businesses of all sizes in every industry securely access and manage their critical information in the cloud.
Although Box continued to iterate on its own processes within Salesforce, they knew that there were vendors on the market that were developing customer success solutions. The team was waiting for the ‘inflection point’ for when a vendor could provide a better solution than they could build themselves.
With Gainsight, Box was able to:
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