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Civitas Learning

Civitas Learning Rapidly Grows Customer Advocacy Using Gainsight for VoC

Civitas Learning is a student success company. Their Student Success Intelligence Platform leverages higher education institutions’ unique data to identify insights to personalize support, scale meaningful action, and measure impact to improve student outcomes. 

Civitas Learning and Gainsight partnered to build out an impactful VoC strategy consisting of 3 components: Listen, Act, Analyze.

With Gainsight, Civitas Learning was able to gather:

  • A holistic view of customer feedback across different elements of the customer journey
  • Automated distribution of surveys surveys to key stakeholders, case submitters, and training recipients
  • A deep analysis of their NPS data

Learn more about Civitas Learning by downloading the case study.

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