WEBINAR SERIES

Community Re-charge

Re-charge and reimagine customer communities with Gainsight! Join us for a series of fireside chats with industry experts, customers and Gainsight SMEs on how to manage and build communities that reignite customer engagement and deliver on customer needs. 

Register Today

Attend our community re-charge series

The series will cover topics on:

  • Avoiding surprises on customer churn risk and product adoption
  • Keeping the customer success outcomes in mind at all times
  • Tapping into the expansion potential of your customers to unlock new growth
  • Scaling your efforts through digital strategies and execution
  • Leveraging your product as a powerful tool for growth and scale
  • Embracing empathy and building connections on a human level with your customers

Webinar Schedule

FEB 13
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FEBRUARY 13

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11:30 EST

Community Do's and Dont's in 2024

New year, new community needs. Join Gainsight's Global VP Demand and community expert Remco de Vries as we dive into the latest in community trends to watch, must-dos for success, and key takeaways from 2023.

You'll learn more about:

  • Where community is headed in 2024 (hint: it's broader than you might think)
  • What to learn from successful communities in 2023
  • Must-dos to future-proof your community
Speaker

Speaker:

Remco De Vries, VP of Global Demand Generation, Gainsight

Speaker

Speaker:

Tori Jeffcoat, GTM Strategy, Customer Communities, Gainsight

APR 16
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NOW ON DEMAND

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APR 16

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11:30 EST

How to Rebuild a Successful Community

Communities are always evolving - but what if you need to merge, reinvent or relaunch your community? Hear how Gainsight successfully merged our two distinct communities (inSpired and GameChangers) into one, four product destination for Gainsight customers. 

You'll learn:

  • What to consider when relaunching or merging a community
  • Learnings and successes from Gainsight's own efforts
  • Where to lean in across teams to make your efforts a success
Speaker

Speaker:

Jessica Quazza, Go-To-Market Strategy Lead, Gainsight

Speaker

Speaker:

Kenneth Refsgaard, Manager, Community Strategy & Programs, Gainsight

MAY 07
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NOW ON DEMAND

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MAY 07

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11:30 EST

Building Around Your Customer's Needs

When it comes to your community strategy, we often think about our business goals - increasing self-service, building advocacy, reducing support tickets, and more - sometimes at the expense of our customers' needs. Join us to hear real-world examples of how to balance and align your community objectives with your customer's wants for ultimate community success. 

You'll hear:

  • How to keep the customer centered in your community strategy
  • Ways to position your community to solve both customer and business needs
  • How to focus your strategy on one or two key customer and business objectives for greater success
Speaker

Speaker:

Jessica Quazza, Go-To-Market Strategy Lead, Gainsight

JUNE 11
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NOW ON DEMAND

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JUNE 11

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11:30 EST

Powering Customer Support at Scale

Supporting your customers - no matter what department you work in - is key to driving value and ROI from your product(s). But customers often have nuanced, specific questions they need answers to in order to be successful - and with fewer resources available, you may be struggling with how to still deliver an optimal experience. The answer? Customer-driven communities. 

Join us to hear how:

  • Communities can massively scale the work of customer-facing teams to answer support queries
  • How to optimize customer answers that unlock new product value
  • Where to focus your efforts to spur peer-to-peer support conversations
Speaker

Speaker:

Jessica Quazza, Go-To-Market Strategy Lead, Gainsight

JULY 03
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NOW ON DEMAND

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JULY 03

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9:30 PST

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Speaker

Speaker:

Tori Jeffcoat, GTM Strategy, Customer Communities, Gainsight

JULY 03
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NOW ON DEMAND

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JULY 03

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9:30 PST

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Speaker

Speaker:

First Lastname, Really Long Job Title, Company

Speaker

Speaker:

First Lastname, Really Long Job Title, Company

Register Today