How to Create a Unified Customer Journey From Prospect to Renewal

For companies that rely on recurring revenue, finding, retaining, and growing your customers are typically top of mind.

In fact, companies that relentlessly monitor their customer retention rate and engage with their customer through their journey have more visibility into the health of their overall business.

In this webinar, Michael Redbord, General Manager of Service Hub at Hubspot, Jen Spencer, VP of Sales and Marketing at Smartbug, and Kellie Capote, Director of Enterprise Client Outcomes at Gainsight will share how you can be better equipped to create a unified customer journey, prevent churn and ultimately grow your customers by aligning on customer success, and engaging your customers throughout the customer journey.

In this webinar you’ll learn:

• Trends around customer success.
• Why customer-centricity is a key growth driver.
• The key components around the customer journey.
• How to engage customers through the customer journey.