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Tool

Creating Alignment Throughout Your Organization To Support Early Stage Customer Success

Create Organizational Alignment To Your Customer Success Priorities

Business transformations are hard! They require significant amounts of patience, energy, and incredible degrees of resilience. Saying customer success is a business priority is much different than making customer success a business priority. As a customer success leader, you’ll need to help navigate that shift in mindset, and educate cross-functional teams on their role in driving customer success forward.

In this Essential Tool, Creating Alignment Through Your Organization To Support Early Stage Customer Success, we provide an outline for you to understand the who, what and how when managing CS alignment across your organization.

Download to learn:

  • Which stakeholders to involve in the planning, rollout and management of your program
  • How to prepare your business case for key program components and investments
  • Tips to organize your change management communications plan for clear, sustainable success.
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Developed in Partnership with Growth Molecules

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