Creating Customer Moments at the Contact Level

Achieving personalized experiences is key to ensuring customer contacts recognize the value of your product and continue investing in it. Join Gainsight to discover how you can leverage individual contact insights to create scalable, personalized journeys that enhance engagement and loyalty. Our experts will show you how data from various sources, including CSM notes and product usage, can be used to tailor unique journey’s for individual customer contacts.

Session Takeaways:

• Strategies for engaging customers across channels to gather comprehensive contact data.
• Insights into transforming your approach to using data from individual customer contacts.
• Techniques for scaling personalized experiences using data insights.