An important milestone for early maturity customer success teams is establishing a meaningful and effective health scorecard. Your scorecard not only helps you understand critical customer data points, but it also helps you determine what actions your customer success managers will take in order to achieve your desired outcomes.
If you’re looking to create a more comprehensive scorecard to make your CS strategies more impactful, you need this Essential Tool, Creating Powerful Scorecards That Power Customer Outcomes, which outlines the four most important data types necessary to launch your customer health dashboard.
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