Extend Your CS Strategy into Your Channel for Partner Success

But simply exposing data and information isn’t enough - systems, and people need to be aligned to ensure the correct outcomes are being delivered to each customer. But how can you ensure that customers are receiving their ideal experience (and outcome), and how can you avoid this ‘black box’ of channel partner success?

Join Gainsight Head of Marketing Scott Salkin, Allbound CEO Daniel Graff-Radford, and Crossbeam CEO Bob Moore, as they discuss:

• What role does the channel play in Customer Success?
• How do we incent and enable partners to invest in this area?
• What data do we need to expose to partners, and how can this drive alignment cross-functionally?

Interested in more? Checkout the other recordings in the Customer Success in the Era of Digital Transformation webinar series.