Executive Alignment Playbook

You may have heard it before, but you need to hear it again. “Customer success cannot be relegated to a single department or a particular piece of software. It must be a top to bottom and company-wide endeavor.” If your leaders don't embrace internal alignment, starting with your C-suite and spanning the entire company, they won't be able to successfully partner with your customers to achieve their goals. So, how do you go about creating alignment?

In this eBook, you will learn how to:

• Define customer success and alignment and what they both mean to your company.
• Outline who is responsible for sales targets. Here’s a hint: no one can do it alone.
• Outline your organizational structure and why
• Choose the right technology to support your customers