Case Study


Productivity and note-taking platform, Notion, helps teams organize and track their work. The San Francisco-based SaaS platform exploded in popularity during COVID and quintupled its user base in April 2020. With such huge numbers, there’s no way to profitably scale their CSM team to match demand. Instead, they chose Gainsight to do the heavy lifting. With Gainsight, the Customer Success organization found that they could remove manual work and automate processes, have a smoother handover from Sales to CS, and monitor customer health in a proactive way.

Learn how Notion used Gainsight CS to:

  • Increase customer health scores by 25%
  • Automate processes and scale efficiently
  • Bridge the gap between Sales and CS

Read the case study.

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