Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
Productivity and note-taking platform, Notion, helps teams organize and track their work. The San Francisco-based SaaS platform exploded in popularity during COVID and quintupled its user base in April 2020. With such huge numbers, there’s no way to profitably scale their CSM team to match demand. Instead, they chose Gainsight to do the heavy lifting. With Gainsight, the Customer Success organization found that they could remove manual work and automate processes, have a smoother handover from Sales to CS, and monitor customer health in a proactive way.
Learn how Notion used Gainsight CS to:
Read the case study.
Developed in Partnership with Growth Molecules
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