OpenSesame’s partnership with Gainsight began in 2018 when they started their CS organization with only a few CSMs. They understood that their flourishing business needed a single source of truth for customer information. They also wanted to ensure that all their customers had a consistent experience across the customer journey.
The platform had to be robust enough to match the pace of their scale as a company. Before long, OpenSesame found themselves with a sizable CSM team responsible for driving high revenue.
With Gainsight CS, OpenSesame was able to:
To learn more about how OpenSesame scaled their CS function with a digital-led strategy, read the case study.
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