Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
OpenSesame’s partnership with Gainsight began in 2018 when they started their CS organization with only a few CSMs. They understood that their flourishing business needed a single source of truth for customer information. They also wanted to ensure that all their customers had a consistent experience across the customer journey.
The platform had to be robust enough to match the pace of their scale as a company. Before long, OpenSesame found themselves with a sizable CSM team responsible for driving high revenue.
With Gainsight CS, OpenSesame was able to:
To learn more about how OpenSesame scaled their CS function with a digital-led strategy, read the case study.
Developed in Partnership with Growth Molecules
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