Case Study

OpenSesame Scales Their CS Organization With Gainsight

Amidst incredible company growth, OpenSesame was looking for a tool to match their thriving customer base while supporting their scaling Customer Success organization.

OpenSesame’s partnership with Gainsight began in 2018 when they started their CS organization with only a few CSMs. They understood that their flourishing business needed a single source of truth for customer information. They also wanted to ensure that all their customers had a consistent experience across the customer journey.

The platform had to be robust enough to match the pace of their scale as a company. Before long, OpenSesame found themselves with a sizable CSM team responsible for driving high revenue.

With Gainsight CS, OpenSesame was able to:

  • Improve the onboarding process by engaging customers at scale
  • Stabilize the customer journey with efficient CSM motion
  • Develop Success Plans to elevate and synchronize CS strategy

To learn more about how OpenSesame scaled their CS function with a digital-led strategy, read the case study.

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