ReviewPro

ReviewPro, a Shiji Group Brand, is the world leader of Guest Intelligence solutions serving more than 60,000 hotels in 150 countries. Although the company had a good handle on its larger accounts, it struggled to retain its small business.

By implementing Gainsight CS and PX, ReviewPro was able to:

• Reduce churn and generate more upsell opportunities
• Increase customer feedback by 3900%
• Dramatically improve customer engagement with in-app content, trainings and CS outreach

To learn more about how ReviewPro created a seamless CS process using Gainsight PX and CS, read the case study.