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Case Study

ReviewPro

ReviewPro, a Shiji Group Brand, is the world leader of Guest Intelligence solutions serving more than 60,000 hotels in 150 countries. Although the company had a good handle on its larger accounts, it struggled to retain its small business.

By implementing Gainsight CS and PX, ReviewPro was able to:

  • Reduce churn and generate more upsell opportunities
  • Increase customer feedback by 3900%
  • Dramatically improve customer engagement with in-app content, trainings and CS outreach

To learn more about how ReviewPro created a seamless CS process using Gainsight PX and CS, read the case study.

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