Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
Tapcart aims to make mobile shopping “easy, fun, and attainable for every eCommerce brand.” Launched in 2017, Tapcart is experiencing the kind of growth that creates unique challenges for customer success teams. Namely, they have a large segment of non-enterprise customers who Tapcart didn’t have the resources to fully support in the ways they wanted to. As is common, their team recognized that with certain segments, their response was largely reactive instead of proactive.
With Gainsight CS, Tapcart transformed its CS operation, leveraging a pooled CS model to scale with its growing customer base. Through automation, clarity into customer health data, and a better understanding of their customer journey, Tapcart was able to:
To learn more about how Tapcart was able to scale efficiently with Gainsight CS, read the case study.
Developed in Partnership with Growth Molecules
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