Case Study


International payment solution, Currencycloud, helps customers move money across borders, transact globally in multiple currencies, and build better financial infrastructure. Before implementing Gainsight CS, Currencycloud was struggling to interpret customer health data. It wasn’t until its VP of Customer Growth, Ian Beth attended Pulse Europe that he realized a dedicated customer success tool could positively impact the CS function and the entire business.

By implementing Gainsight CS, Currencycloud was able to:  

  • Gain visibility into the customer journey
  • Unlock efficiencies within the CS org
  • Learn from Gainsight’s thought leadership and best practices
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