Ebook

The Customer Success Playbook to Adoption

Adoption in Customer Success is determined by your customers’ usage of your product.

However, this usage will vary by breadth, depth, and quality. You’ll want to devise a strategy to understand how to appeal to your power users as well as your more intermittent users.

This eBook will deliver insights such as:

  • What are the core differences between adoption and churn?
  • What is value-based adoption?
  • What measurements can you use for adoption?
  • How can you ensure that your product adoption is delivering long-term value?
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