Ebook

The Customer Success Playbook to Key Performance Indicators

Now that you have discovered our series on the most prevalent business challenges SaaS companies face, tie it all together by understanding the most important metrics as your business matures.

From CAC to GRR learn the main metrics your organization should align around for success.

This eBook will deliver insights such as:

  • The difference KPIs to measure in Sales versus Customer Success.
  • How do you think about logo retention, GRR and NRR?
  • What metrics to use to build a holistic health score?
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