On-Demand Webinar

4 Critical Factors to Measure Customers’ Value Realization

One of the most fundamental questions you need to understand about each customer—and your client base in general—is, “Are they actually using and engaging with our product?”

Based on more than 500 implementations, we’ve distilled the answer to this question down to four factors. Together, they make up the Outcomes Health Element.

Sprinklr has adopted this Element in their organization, and the results have been remarkable. Join Colin Burns, Senior Director of Global Client Delight at Sprinklr, and Lauren Kennedy, Client Outcomes Manager at Gainsight, as they break down the four factors of Outcomes Health and how they’ve facilitated improvements in Sprinklr’s client base.

In this webinar, you’ll learn:

  • The four measures most highly indicative of value realization
  • How they’re measured quantitatively and qualitatively
  • Why they’re the best indicators of overall customer health
  • And much more
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