WEBINAR SERIES

Chef's Kiss: Digital Customer Success Recipes

Learn from the experts in our Michelin-starred Digital Customer Success Master Class. DCS is like any good recipe; it’s a blend of ingredients combined with a human touch to create an incredible sensory experience!

Join us in the digital kitchen for this webinar series on the basics and beyond, and learn how to serve your strategy with a flourish!

The series will cover topics on:

  • Avoiding surprises on customer churn risk and product adoption
  • Keeping the customer success outcomes in mind at all times
  • Tapping into the expansion potential of your customers to unlock new growth
  • Scaling your efforts through digital strategies and execution
  • Leveraging your product as a powerful tool for growth and scale
  • Embracing empathy and building connections on a human level with your customers

Webinar Schedule

APR 05
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APRIL 05

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10:00 PST

Critical Ingredients to Success

Watch the first webinar of Gainsight’s Chef’s Kiss: Digital Customer Success Recipes series. If you’re looking to cook up some digital-led programs this year, it’s essential to start with the right ingredients. Hear from our experts at Gainsight on how you can implement Digital CS today, and where your organization stands in the DCS landscape.

  • Address common customer needs through proactive, self-serve motions
  • Learn how to get started deploying these strategies for your organization
  • Understand both pitfalls, and tips to hit the ground running

Speakers:

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Tyler McNally
Vice President of Customer Experience and Operations at Gainsight

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Harshi Banka
Senior Director of Strategy, Digital Customer Success at Gainsight

JUN 15
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JUNE 15

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10:00 AM PST

The Mise En Place of DCS: Start the Journey with a Proactive Approach

Ask any chef, mise en place is key to keeping any kitchen running smoothly. It’s where you make sure ingredients are prepped, and workstations are organized before you begin assembling a dish, and saves time. 

We’ll discuss the mise en place of DCS: how to plan, organize and launch proactive digital strategies as organizations make the leap to digital CS motions. You’ll gain an understanding of how proactive programs can centralize your existing resources, improve customers overall experience and time to value, and streamline repeated customer questions to give your CSMs time back to focus on high value activities. 

  • Addressing common customer needs through proactive, self-serve motions
  • Tactics to get started in deploying these strategies for your organizations
  • Identifying some common pitfalls

Speakers:

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Harshi Banka
Senior Director of Strategy, Digital Customer Success at Gainsight

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Joris Dieben
Senior Vice President and GM, inSided at Gainsight

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Nisha Baxi
Director of Community at Gong

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Sonam Dabholkar
Director of Customer Success Operations at Gong

JUL 12
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JULY 12

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10:00 AM PST

Finding Your Flavor: The Path to Personalization

Gourmet cooking is all about mixing together unique ingredients in an interesting way and also presenting it in an interesting way that catches the eye. Just like any award-winning chef, you have to create recipes that are unique to you. Join Gainsight’s Master Chefs to learn how personalizing Digital CS programs helps your users reach individual product value through digital journeys aligned to their unique needs and objectives. You’ll take away key data points to leverage in digital motions, including how to segment users effectively to compliment human touchpoints. 

  • How to accelerate digital journeys with data-driven personalization
  • Where to start with personalizing digital programs aligned to CSM activities
  •  How to assess impact of your personalized programs, and how to iterate

Speakers:

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Harshi Banka
Senior Director of Strategy, Digital Customer Success at Gainsight

Speaker

Lane Holt
Director of CX, Scale at Gainsight

Speaker

Alexis Cisneros
Manager, Customer Success at Dealerware

DEC 13
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DEC 13

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9:00 AM PT

Simplifying with AI: Cooking up the Future of CS

Cooking (well) can be a challenge. There's ingredients to keep track of, steps to follow, and that extra pinch of flavor that's just right for each individual to make a dish of their own. But when you have a great sous chef at your side, getting things right becomes almost easy.

Watch Gainsight for a look back - and forward - in our final entry in the Digital CS Chef's Kiss series, covering how AI is shaping up to be your sous chef for Customer Success.

You'll hear:

  • How predictive digital strategies are fueling new productivity and efficiency in CS
  • How Gainsight's latest AI functionality brings these strategies to life, and
  • The latest CS and AI insights from Gainsight's CS Index and AI Survey reports on where CS is headed in 2024

Speakers:

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Tyler McNally
Vice President of Customer Experience and Operations at Gainsight

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Tori Jeffcoat
Product Marketing Leader at Gainsight

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Julie Fox
Sr. Manager, Customer Success at FloQast

AUG 22
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AUG 22

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10:00 PST

DCS Chef’s Kiss Series: Secrets to a Well-Run Digital Kitchen

When it comes to cooking up digital CS recipes for success, your recipe book is meaningless if your (digital) kitchen is in chaos. Watch Gainsight and Drift as we explore how clear roles and responsibilities are critical - in and outside the kitchen - and how cross-functional collaboration can make any kitchen or digital strategy hum.

You'll learn:

  • How cross-functional teams can deliver more impactful results
  • Where to start and how to align teams on a single north star
  • Common challenges to collaboration and how to overcome them

Whether you have a few talented sous chefs, or a complex kitchen serving enterprise-grade fare, this webinar will reveal the secrets to successful teamwork across digital customer motions.

Speakers:

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Harshi Banka
Senior Director of Strategy, Digital Customer Success at Gainsight

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Tori Jeffcoat
Product Marketing Leader, Gainsight

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Emily McGrath
Director - Customer Experience, Drift

OCT 03
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OCT 03

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8:00 PST

Get (Culinary) Schooled: Bringing Customer Education to a CS Strategy

It's hard for any chef to find success without training. Just like culinary training prepares an apprentice chef for their future Michelin-star career, customer education helps your customers adopt and find success with your product.

  • How digital learning paths improve and scale customer education
  • The role digital education plays in self-serve customer programs
  • Real world examples of how customer education has impacted digital-led motions

Class begins October 3rd at 8am PT sharp. See you there!

Speakers:

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Nikki Engel
VP of Marketing, Gainsight

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Tori Jeffcoat
Product Marketing Leader, Gainsight

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Matthew Meeks
Director, Customer Education and Global Programs, Front

Register Today!