Learn from the experts in our Michelin-starred Digital Customer Success Master Class. DCS is like any good recipe; it’s a blend of ingredients combined with a human touch to create an incredible sensory experience!
Join us in the digital kitchen for this webinar series on the basics and beyond, and learn how to serve your strategy with a flourish!
The series will cover topics on:
Watch the first webinar of Gainsight’s Chef’s Kiss: Digital Customer Success Recipes series. If you’re looking to cook up some digital-led programs this year, it’s essential to start with the right ingredients. Hear from our experts at Gainsight on how you can implement Digital CS today, and where your organization stands in the DCS landscape.
Speakers:
Tyler McNally
Vice President of Customer Experience and Operations at Gainsight
Harshi Banka
Senior Director of Strategy, Digital Customer Success at Gainsight
Ask any chef, mise en place is key to keeping any kitchen running smoothly. It’s where you make sure ingredients are prepped, and workstations are organized before you begin assembling a dish, and saves time.
We’ll discuss the mise en place of DCS: how to plan, organize and launch proactive digital strategies as organizations make the leap to digital CS motions. You’ll gain an understanding of how proactive programs can centralize your existing resources, improve customers overall experience and time to value, and streamline repeated customer questions to give your CSMs time back to focus on high value activities.
Speakers:
Harshi Banka
Senior Director of Strategy, Digital Customer Success at Gainsight
Joris Dieben
Senior Vice President and GM, inSided at Gainsight
Nisha Baxi
Director of Community at Gong
Sonam Dabholkar
Director of Customer Success Operations at Gong
Gourmet cooking is all about mixing together unique ingredients in an interesting way and also presenting it in an interesting way that catches the eye. Just like any award-winning chef, you have to create recipes that are unique to you. Join Gainsight’s Master Chefs to learn how personalizing Digital CS programs helps your users reach individual product value through digital journeys aligned to their unique needs and objectives. You’ll take away key data points to leverage in digital motions, including how to segment users effectively to compliment human touchpoints.
Speakers:
Harshi Banka
Senior Director of Strategy, Digital Customer Success at Gainsight
Lane Holt
Director of CX, Scale at Gainsight
Alexis Cisneros
Manager, Customer Success at Dealerware
Cooking (well) can be a challenge. There's ingredients to keep track of, steps to follow, and that extra pinch of flavor that's just right for each individual to make a dish of their own. But when you have a great sous chef at your side, getting things right becomes almost easy.
Join Gainsight for a look back - and forward - in our final entry in the Digital CS Chef's Kiss series, covering how AI is shaping up to be your sous chef for Customer Success.
You'll hear:
Speakers:
Tyler McNally
Vice President of Customer Experience and Operations at Gainsight
Tori Jeffcoat
Product Marketing Leader at Gainsight
When it comes to cooking up digital CS recipes for success, your recipe book is meaningless if your (digital) kitchen is in chaos. Watch Gainsight and Drift as we explore how clear roles and responsibilities are critical - in and outside the kitchen - and how cross-functional collaboration can make any kitchen or digital strategy hum.
You'll learn:
Whether you have a few talented sous chefs, or a complex kitchen serving enterprise-grade fare, this webinar will reveal the secrets to successful teamwork across digital customer motions.
Speakers:
Harshi Banka
Senior Director of Strategy, Digital Customer Success at Gainsight
Tori Jeffcoat
Product Marketing Leader, Gainsight
Emily McGrath
Director - Customer Experience, Drift
It's hard for any chef to find success without training. Just like culinary training prepares an apprentice chef for their future Michelin-star career, customer education helps your customers adopt and find success with your product.
Class begins October 3rd at 8am PT sharp. See you there!
Speakers:
Nikki Engel
VP of Marketing, Gainsight
Tori Jeffcoat
Product Marketing Leader, Gainsight
Matthew Meeks
Director, Customer Education and Global Programs, Front
