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WEBINAR SERIES

Chef's Kiss: Digital Customer Success Recipes

Learn from the experts in our Michelin-starred Digital Customer Success Master Class. DCS is like any good recipe; it’s a blend of ingredients combined with a human touch to create an incredible sensory experience!

Join us in the digital kitchen for this webinar series on the basics and beyond, and learn how to serve your strategy with a flourish!

The series will cover topics on:

  • Avoiding surprises on customer churn risk and product adoption
  • Keeping the customer success outcomes in mind at all times
  • Tapping into the expansion potential of your customers to unlock new growth
  • Scaling your efforts through digital strategies and execution
  • Leveraging your product as a powerful tool for growth and scale
  • Embracing empathy and building connections on a human level with your customers

Webinar Schedule

APR 05
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APRIL 05

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10:00 PST

Critical Ingredients to Success

Watch the first webinar of Gainsight’s Chef’s Kiss: Digital Customer Success Recipes series. If you’re looking to cook up some digital-led programs this year, it’s essential to start with the right ingredients. Hear from our experts at Gainsight on how you can implement Digital CS today, and where your organization stands in the DCS landscape.

  • Address common customer needs through proactive, self-serve motions
  • Learn how to get started deploying these strategies for your organization
  • Understand both pitfalls, and tips to hit the ground running

Speakers:

Speaker

Tyler McNally
Vice President of Customer Experience and Operations at Gainsight

Speaker

Harshi Banka
Senior Director of Strategy, Digital Customer Success at Gainsight

JUN 15
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NOW ON DEMAND

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JUNE 15

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10:00 AM PST

The Mise En Place of DCS: Start the Journey with a Proactive Approach

Ask any chef, mise en place is key to keeping any kitchen running smoothly. It’s where you make sure ingredients are prepped, and workstations are organized before you begin assembling a dish, and saves time. 

We’ll discuss the mise en place of DCS: how to plan, organize and launch proactive digital strategies as organizations make the leap to digital CS motions. You’ll gain an understanding of how proactive programs can centralize your existing resources, improve customers overall experience and time to value, and streamline repeated customer questions to give your CSMs time back to focus on high value activities. 

  • Addressing common customer needs through proactive, self-serve motions
  • Tactics to get started in deploying these strategies for your organizations
  • Identifying some common pitfalls

Speakers:

Speaker

Harshi Banka
Senior Director of Strategy, Digital Customer Success at Gainsight

Speaker

Joris Dieben
Senior Vice President and GM, inSided at Gainsight

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Nisha Baxi
Director of Community at Gong

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Sonam Dabholkar
Director of Customer Success Operations at Gong

JUL 12
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NOW ON DEMAND

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JULY 12

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10:00 AM PST

Finding Your Flavor: The Path to Personalization

Gourmet cooking is all about mixing together unique ingredients in an interesting way and also presenting it in an interesting way that catches the eye. Just like any award-winning chef, you have to create recipes that are unique to you. Join Gainsight’s Master Chefs to learn how personalizing Digital CS programs helps your users reach individual product value through digital journeys aligned to their unique needs and objectives. You’ll take away key data points to leverage in digital motions, including how to segment users effectively to compliment human touchpoints. 

  • How to accelerate digital journeys with data-driven personalization
  • Where to start with personalizing digital programs aligned to CSM activities
  •  How to assess impact of your personalized programs, and how to iterate

Speakers:

Speaker

Tyler McNally
Vice President of Customer Experience and Operations at Gainsight

Speaker

Tori Jeffcoat
Senior Product Marketing Manager at Gainsight

Speaker

Lane Holt
Director of CX, Scale at Gainsight

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NOW ON DEMAND

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TO BE ANNOUNCED

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9:30 PST

Simplifying with AI: Cooking up Solutions

Let’s face it, not all of us are great at cooking. But thanks to advancements in tech, many of us don’t have to cook how we used to. It might sound like a stretch but microwaves and Digital CS, specifically predictive AI, have more in common than you think. Both help you do the things that (let’s be honest) we don’t always have the time or want to do.

Join Gainsight’s team to hear how predictive digital motions anticipate user’s digital journeys to accelerate value realization and deliver optimized impact across the entire customer lifecycle.

  • Understand where predictive analytics can uplevel digital CS motions
  • Learn how to create omni-channel programs for a complete, end-to-end customer experience
  • Understand why predictive programs should align with your most critical business needs

Speakers:

Speaker

Tyler McNally
Vice President of Customer Experience and Operations at Gainsight

Speaker

Harshi Banka
Senior Director of Strategy, Digital Customer Success at Gainsight

JULY 03
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NOW ON DEMAND

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JULY 03

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9:30 PST

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Speaker

Speaker:

First Lastname, Really Long Job Title, Company

JULY 03
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NOW ON DEMAND

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JULY 03

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9:30 PST

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Speaker

Speaker:

First Lastname, Really Long Job Title, Company

Speaker

Speaker:

First Lastname, Really Long Job Title, Company

Register Today!