Learn from the experts in our Michelin-starred Digital Customer Success Master Class. DCS is like any good recipe; it’s a blend of ingredients combined with a human touch to create an incredible sensory experience!
Join us in the digital kitchen for this webinar series on the basics and beyond, and learn how to serve your strategy with a flourish!
The series will cover topics on:
Watch the first webinar of Gainsight’s Chef’s Kiss: Digital Customer Success Recipes series. If you’re looking to cook up some digital-led programs this year, it’s essential to start with the right ingredients. Hear from our experts at Gainsight on how you can implement Digital CS today, and where your organization stands in the DCS landscape.
Speakers:
Tyler McNally
Vice President of Customer Experience and Operations at Gainsight
Harshi Banka
Senior Director of Strategy, Digital Customer Success at Gainsight
Ask any chef, mise en place is key to keeping any kitchen running smoothly. It’s where you make sure ingredients are prepped, and workstations are organized before you begin assembling a dish, and saves time.
We’ll discuss the mise en place of DCS: how to plan, organize and launch proactive digital strategies as organizations make the leap to digital CS motions. You’ll gain an understanding of how proactive programs can centralize your existing resources, improve customers overall experience and time to value, and streamline repeated customer questions to give your CSMs time back to focus on high value activities.
Speakers:
Harshi Banka
Senior Director of Strategy, Digital Customer Success at Gainsight
Joris Dieben
Senior Vice President and GM, inSided at Gainsight
Nisha Baxi
Director of Community at Gong
Sonam Dabholkar
Director of Customer Success Operations at Gong
Gourmet cooking is all about mixing together unique ingredients in an interesting way and also presenting it in an interesting way that catches the eye. Just like any award-winning chef, you have to create recipes that are unique to you. Join Gainsight’s Master Chefs to learn how personalizing Digital CS programs helps your users reach individual product value through digital journeys aligned to their unique needs and objectives. You’ll take away key data points to leverage in digital motions, including how to segment users effectively to compliment human touchpoints.
Speakers:
Tyler McNally
Vice President of Customer Experience and Operations at Gainsight
Tori Jeffcoat
Senior Product Marketing Manager at Gainsight
Lane Holt
Director of CX, Scale at Gainsight
Let’s face it, not all of us are great at cooking. But thanks to advancements in tech, many of us don’t have to cook how we used to. It might sound like a stretch but microwaves and Digital CS, specifically predictive AI, have more in common than you think. Both help you do the things that (let’s be honest) we don’t always have the time or want to do.
Join Gainsight’s team to hear how predictive digital motions anticipate user’s digital journeys to accelerate value realization and deliver optimized impact across the entire customer lifecycle.
Speakers:
Tyler McNally
Vice President of Customer Experience and Operations at Gainsight
Harshi Banka
Senior Director of Strategy, Digital Customer Success at Gainsight
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Speaker:
First Lastname, Really Long Job Title, Company
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Speaker:
First Lastname, Really Long Job Title, Company
Speaker:
First Lastname, Really Long Job Title, Company