Case Study

How Debricked Scaled its Customer Experience in Less Than Five Months

Before open-source security leader Debricked was acquired by Micro Focus in March 2022, they were already struggling to scale their community platform to meet their customer success goals. But once they realized they were about to be hit by a flood of new customers, they knew they couldn’t wait any longer to upgrade. Leveraging Gainsight’s community solution, Debricked built a centralized digital location that amalgamated all their educational resources in one customer hub—in less than five months.

With Gainsight, Debricked was able to:

  • Provide an additional resource for customers during onboarding to answer their questions
  • Speed up the time it takes to update important documentation
  • Use the Debricked Portal as a touchpoint in the sales process

Read the full case study to learn more.

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