Dell Boomi

Dell Boomi was growing faster than they could keep up. Once accustomed to personally onboarding every customer, they quickly realized that this was not a scalable process as their lowest tier of customers was doubling in size every year. They needed a way to automate the onboarding experience without losing the connection created by a 1:1 relationship.

In this case study, you’ll learn how Dell Boomi leveraged Gainsight to:

• Improve efficiency with an automated onboarding program
• Raise retention by monitoring customer engagement with emails and proactively addressing at-risk customers
• Maintain a human component in communications through customizable templates
• Standardize processes with prescriptive plans