Case Study

Dell Boomi

Dell Boomi Engages Long-Tail Customers with a Human Touch

Dell Boomi was growing faster than they could keep up. Once accustomed to personally onboarding every customer, they quickly realized that this was not a scalable process as their lowest tier of customers was doubling in size every year. They needed a way to automate the onboarding experience without losing the connection created by a 1:1 relationship.

In this case study, you’ll learn how Dell Boomi leveraged Gainsight to:

  • Improve efficiency with an automated onboarding program
  • Raise retention by monitoring customer engagement with emails and proactively addressing at-risk customers
  • Maintain a human component in communications through customizable templates
  • Standardize processes with prescriptive plans
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Developed in Partnership with Growth Molecules

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