Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
But how do executives ensure customers meet their goals while ensuring cross-functional alignment? Kellie Capote, Gainsight's Chief Customer Officer, and Kevin Meeks, Valuize's Industry Principal - Customer Success Strategy, discuss the maturity model of value realization, and the evolution across customer success organizations.
Here's what you'll takeaway:
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