Case Study


Dropbox Hits Go-Live Date and Achieves 90% Adoption of Gainsight Within 2 Months of Deployment

Founded in 2007, Dropbox is building the world’s first smart workspace. Dropbox’s Customer Success team began the implementation of Gainsight in spring of 2020 with the goal of evolving its customer health score.

With Gainsight, Dropbox has been able to:

  • Form a cross-functional team with members of CS, data science, and analytics
  • Develop a new health score and aggregate data feeding into it
  • Equip the CSM team with dashboards and data to drive their weekly meetings
  • And more!

Read the case study to learn more about how Gainsight enables Dropbox’s Customer Success team.

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