DURABLE GROWTH WEBINAR SERIES

Go from "What Now?" To "What's Next?"

The Durable Growth Playbook will change how your business handles the market.

The businesses that succeed are those that can drive growth regardless of the economic uncertainty. Join Gainsight as we review the playbook on driving durable growth in this six-part series.

Durable Growth PX

The series will cover topics on:

  • Avoiding surprises on customer churn risk and product adoption
  • Keeping the customer success outcomes in mind at all times
  • Tapping into the expansion potential of your customers to unlock new growth
  • Scaling your efforts through digital strategies and execution
  • Leveraging your product as a powerful tool for growth and scale
  • Embracing empathy and building connections on a human level with your customers

Webinar Schedule

AUG 25
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AUGUST 25

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9:00AM PST

No Surprises - How CS Can Minimize Your Risk

Now is the time for proactive risk management. With market conditions shifting and valuations fluctuating, the need to double down your customer success function is critical to maintaining value realization as a vendor for your existing book of business. Join for a discussion on:

  • How collaborative renewal forecasting can downsize risk
  • Why predictive health scores reduce unnecessary surprises
  • How to create exceptional CS action plans
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Speaker:

Kellie Capote, CCO, Gainsight

Speaker

Speaker:

Easton Taylor, VP of Customer Success, Gainsight

SEPT
8
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SEPTEMBER 8

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9:00AM PST

Keep The Customer In Customer Success

The need to reevaluate spending is growing, and you can’t afford to lose focus when delivering on adoption, experiences, and outcomes. Join Gainsight CCO Kellie Capote as she discusses:

  • How to provide end-to-end value realization 
  • Best practices surrounding success plans and community involvement
  • Driving time to value
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Speaker:

Kellie Capote, CCO, Gainsight


Speaker

Speaker:

Easton Taylor, VP of Customer Success, Gainsight

SEPT
29
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SEPT 29 at 10:00am PT

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9:00 PST

Go On Offense

The best companies now are saying - how can we do more for you? To best turn defense to offense, join us as we walk through success planning, account planning, and more - and how to manage all of this natively within Gainsight.

  • How to unlock expansion potential in your customer base
  • Best practices for integrated account planning between sales and Customer Success
  • Strategies for optimizing upsell/cross-sell opportunities
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Speaker:

Kellie Capote, CCO, Gainsight


Speaker

Speaker:

Rachel Sheriff, SVP and Head of Global Customer Success, LogicMonitor

OCT
20
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OCT 20 at 10:00am PT

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9:30 PST

Scale Through Digital

We all agree the customer success is important. As we navigate periods of uncertainty with hiring for post-sales teams, leveraging in-app communications, community, and a pooled customer success model ensures that your organization will be set up for the future.

  • Integrated journeys to drive NRR at scale
  • Scaling across high touch customers
  • Improve customer experience while driving efficiencies
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Speaker:

Kellie Capote, CCO, Gainsight


Speaker

Speaker:

Karl Rumelhart, CPO, Gainsight


Speaker

Speaker:

Lane Holt, Director of CX and Scale Program, Gainsight


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Speaker:

Erin Glendening Bellomo, AVP, Experience & Enablement, Inovalon

NOV
28
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NOVEMBER 28

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10:00 PST

Grow Through Your Product

Putting your customers at the heart of your innovation ensures that they will be with you for life. Join this session to learn how to leverage our roadmap technology, product analytics and more, and how a product-led growth model may unlock additional revenue - and happy customers.

  • Track product usage and drive increased adoption
  • Leverage tech touches at scale via in-app dialogue
  • Optimize the customer journey through Customer Success and product data
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Speaker:

Kellie Capote, CCO, Gainsight


Speaker

Speaker:

Karl Rumelhart, CPO, Gainsight


Speaker

Speaker:

Ella Dillon, CCO, Conversica

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NOW ON DEMAND

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TO BE ANNOUNCED

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9:30 PST

Leading With Human-First

Our customers are going through a lot - join this unique session to learn how customer success leaders can prioritize, and lead with empathy through each interaction that we have with our clients. 

  • How to scale human-first connections across the entire customer base
  • Leveraging people maps and identification points for sponsor changes
  • Opportunities to build human-first interactions into existing workflows

Register Today