On-Demand Webinar

Elevating Customer Success: Becoming a Die Hard Metrics Driven Organization

Looking to make the transition to becoming a data-driven CS organization?

Kellie Capote, Chief Customer Officer, Gainsight and Penny Ashley-Lawrence, SVP of Customer Success, Workiva discuss why meeting customers' needs is a constant priority.

Here's what you'll takeaway:

  • How to identify the right KPIs for your CS organization
  • What metrics to benchmark your CS team against
  • Tackling excessive churn across your team, and with individual CSMs

Want to learn more? Checkout other webinars from the The Gamechanger Series - CCO Edition.

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