On-Demand Webinar
Elevating Customer Success: Becoming a Die Hard Metrics Driven Organization
Looking to make the transition to becoming a data-driven CS organization?
Kellie Capote, Chief Customer Officer, Gainsight and Penny Ashley-Lawrence, SVP of Customer Success, Workiva discuss why meeting customers' needs is a constant priority.
Here's what you'll takeaway:
- How to identify the right KPIs for your CS organization
- What metrics to benchmark your CS team against
- Tackling excessive churn across your team, and with individual CSMs
Want to learn more? Checkout other webinars from the The Gamechanger Series - CCO Edition.
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