WEBINAR SERIES

Essentials Business Review

One year of lessons, learnings, and outcomes with Gainsight.

For early CS teams considering technology to help fuel efficiency and a seamless customer experience at scale, it may be challenging to envision what your team should do to get from the “before” picture to the “after”.

Learn from early CS teams who’ve hit their one-year mark with Gainsight and see what they’ve accomplished. From insightful scorecards, proactive churn analysis, and leading with a digital-first approach, we’ll go deep into how these teams were able to unlock ROI all while giving their customers the ideal experience.

The series will cover topics on:

  • Avoiding surprises on customer churn risk and product adoption
  • Keeping the customer success outcomes in mind at all times
  • Tapping into the expansion potential of your customers to unlock new growth
  • Scaling your efforts through digital strategies and execution
  • Leveraging your product as a powerful tool for growth and scale
  • Embracing empathy and building connections on a human level with your customers

Webinar Schedule

inSided Homepage
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NOW ON DEMAND

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JULY 03

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9:30 PST

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  • Pivoted to utilizing Gainsight to handle their digital scale strategy
  • Implemented a segment-agnostic approach to using digital tools
Speaker

Speaker:

First Lastname, Really Long Job Title, Company

JAN 24
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JAN 24

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10:00 AM PT

Scaling into the Enterprise: Tool Consolidation and Digital CS for All

The customer is always on. We can’t rely on human-led delivery of enablement and best practices. We need to be mindful of the cost of serving our customers. Where we previously saw “throwing bodies” at customers, we also see bloated tech stacks that confuse internal CS and Operations teams, while at the same time increasing the cost-to-serve metric. Affinity was in this situation recently and they have since consolidated their stack and are set up to scale not only effectively, but cost-efficiently.

  • Used consolation of their CS stack to help drive even more segment-agnostic engagement
  • Will leverage tooling to effectively scale their business into the Enterprise
  • Is planning their CS roadmap to enhance their health score and value delivery
Speaker

Speaker:

Alicia Balance



OCT 25
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OCT 25

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9:00 AM PT

Release Trapped Value Through Digital CS & Data Consolidation

While some CS organizations have the issue of managing customers out of spreadsheets, others suffer from an equally painful problem: over-tooling. To effectively deploy a digital CS program, your customer “canvas” should be painted in a single tool with connective tissue throughout your tech stack.

  • Consolidated from several bespoke tools into a single Customer platform
  • Optimized workflows that would take days to minutes
  • Drastically decreased their cost-to-serve customers
Speaker

Speaker:

Grant Reeves, VP, Customer Operations, Sana Benefits



NOV 29
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NOV 29

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9:00 AM PT

Fundamentals for Constructing a Predictable Customer Journey

Don’t let your customer journey live and die on a whiteboard. Without predictable and repeatable steps of creating success in your customer base, you will inherently let the Customer Experience suffer. Learn from Comeet about their zero to one approach to nailing the fundamentals early on to ensure operational excellence internally, while bolstering their customer experience.

  • Reduced the number of manual steps by half during the onboarding process
  • Eliminated friction during the customer hand-off process between sales, support, and CSMs
  • Rallied internal stakeholders to take a customer-focused approach to their operations
Speaker

Speaker:

Mai Eliezer, Senior Operations Engineer, Comeet

ABOUT THE HOST
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NOW ON DEMAND

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JULY 03

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9:30 PST

Tim Van Lew

This series is hosted by Tim Van Lew, Director of Strategy for Gainsight Essentials. Tim has led Customer Enablement teams, created CS Operations organizations, and has spent time managing some of Gainsight's most strategic customers.

    DEC 12
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    DEC 12

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    9:00 AM PT

    Beyond the Spreadsheet: A Masterclass for Workflow Scaling

    In a world where the notion of hiring another CSM is no longer feasible, you need a platform that makes it easier to work with all types of customers. The right platform allows you to reach your self-service customers while offloading work for existing CSMs when managing their most enterprise clients. But how do you maintain a best-in-class customer experience?

    • Pivoted to utilizing Gainsight to handle their digital scale strategy
    • Implemented a segment-agnostic approach to using digital tools
    • Aligned resources to focus on growing their customer base while still maintaining engagement with their lower-spend segments
    Speaker

    Speaker:

    Savannah Greene, Director Solutions Marketing, Popmenu

    Register Today