Most companies have a customer health score…but is it actionable? Can you define what an “orange” customer is? Let’s simplify health scoring and boil it down to the basics by highlighting what it takes to create actionable measures. In this session, Elaine Cobb, SVP of Customer Success at Coveo, will help you answer the following questions:
- What makes a health score truly actionable?
- How do I know my health score is leading indicator of potential churn/growth?
- What should you avoid when creating or revamping your current scoring methodology?
Elaine Cobb - Senior Vice President, Customer Success at Coveo