The Evolution Of Customer Success


When you think about customer success, the simplest possible unit you can reduce it to is one customer, one vendor. One product, one relationship. It’s almost like a single-celled organism.

But as that organism evolves in complexity and sophistication, the people, process, and technology required to keep it optimized evolves in tandem. And likewise, since the advent of customer success, the strategies and tactics companies use have evolved as well. In this ebook, co-produced with WNDYR, you’ll read about those evolutions from a highly practical perspective: from start-up, to scale-up, to the enterprise, and beyond.

You’ll also get inside looks at some of the most innovative customer success organizations in the world.

Download this ebook today to learn:

  • How to pilot a customer success practice in an early-stage or digital transformation company.
  • How to take the next step in your company’s customer success evolution.
  • How to implement best-practice workflows and processes in your CS operations.
  • How companies like Samanage, HubSpot, Glassdoor, and others have up-leveled their CS organizations.
  • And much more.
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Developed in Partnership with Growth Molecules

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