How Experity Automated and Optimized Their CS Process

Healthcare technology company Experity sought to create efficiencies within the CS organization to scale its growing customer base. They were looking for a strategic partner to grow their business and turned to the leader in Customer Success to guide them along the way. With the help of Gainsisght’s Technical Account Management (TAM) offering, they were able to better understand the outcomes they could get with Gainsight based on the choices they made around implementation.

By implementing Gainsight CS, Experity was able to:

• Digitally scale their customer success program and better communicate with customers
• Automate engagements with Journey Orchestrator
• Access more accurate customer health reporting

To learn more about how Experity uses Gainsight, read the full case study.