Falcon.io offers an integrated SaaS platform for social media listening, engaging, publishing, and managing customer data. Falcon.io also offers social analytics (Measure), a mini-site/landing page creator (Build), and underlying intricate layers of governance (Settings). Their diverse and global client portfolio includes Carlsberg, Tiger, The Finish Line, IWC Watches, Toyota, Coca-Cola, and more.
Falcon.io needed to rethink its Customer Success strategy. The gray areas between their Account Managers and CSMs resulted in lost productivity, dropped balls, and doubled effort.
With Gainsight, Falcon.io:
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