Deliver proactive, preventative care that enables you to retain and grow your customer base.
Manage learner's experience, and deliver educational outcomes.
Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.
Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
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Falcon.io offers an integrated SaaS platform for social media listening, engaging, publishing, and managing customer data. Falcon.io also offers social analytics (Measure), a mini-site/landing page creator (Build), and underlying intricate layers of governance (Settings). Their diverse and global client portfolio includes Carlsberg, Tiger, The Finish Line, IWC Watches, Toyota, Coca-Cola, and more.
Falcon.io needed to rethink its Customer Success strategy. The gray areas between their Account Managers and CSMs resulted in lost productivity, dropped balls, and doubled effort.
With Gainsight, Falcon.io:
Read the case study to learn more.
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