WEBINAR SERIES

Customer Success Catapult

Presented by Gainsight Essentials

Starting your Customer Success organization shouldn't be overwhelming — and Gainsight is here to answer those burning questions. Join Customer Success experts as they break down essential steps of your CS journey such as winning organizational support, building digital touchpoints, and evaluating your tech stack.

The series will cover topics on:

  • Avoiding surprises on customer churn risk and product adoption
  • Keeping the customer success outcomes in mind at all times
  • Tapping into the expansion potential of your customers to unlock new growth
  • Scaling your efforts through digital strategies and execution
  • Leveraging your product as a powerful tool for growth and scale
  • Embracing empathy and building connections on a human level with your customers

Webinar Schedule


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SEPTEMBER 20

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12:00 PST

Rally the Troops: How to Win Cross-functional Buy-in for CS

It's critical to start your Customer Success journey off on the right foot. But where do you get started? How do you create the right plan and win support? What metrics matter the most?


Watch the recording to learn:
  • Establishing cross-departmental roles and responsibilities
  • Pitching Customer Success to leadership
  • Measuring and showcasing early successes
Speaker

Speaker:

Nikki Bishop, Vice President, Customer Success, Seeq

OCT 26
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NOW ON DEMAND

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OCTOBER 26

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9:00 PST

Smarter Not Harder: How to Create a Bionic CS Organization

Operationalizing and optimizing your CS organization can take many forms. How do you want to take advantage of technology? Where can you add digital touch points? And where is the human element truly needed?


Join us as we discuss how you can create a bionic CS organization and learn how:
  • Where to use digital vs human touch points
  • What the Customer MVP of Bionic CS looks like
  • How technology can be your best CSM
NOV 15
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NOW ON DEMAND

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NOVEMBER 15

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9:00 PST

Build It Right: Design Your CS Tech Stack for Success

Once you have your Customer Success plan ready to go, it's time to think about your tech stack. What's most important to you? How will your CS tool fit with the rest of your tools?


Join us as we discuss what truly matters about designing your tech stack for success and learn about:
  • High-level buying criteria
  • Maturity stages and how CS tools fit into each stage
  • How to choose and plan the right tool for your roadmap
ABOUT THE HOST
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NOW ON DEMAND

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JULY 03

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9:30 PST

Tim Van Lew

This series is hosted by Tim Van Lew, Director of Strategy for Gainsight Essentials. Tim has led Customer Enablement teams, created CS Operations organizations, and has spent time managing some of Gainsight's most strategic customers.

JULY 03
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NOW ON DEMAND

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JULY 03

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9:30 PST

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Speaker

Speaker:

First Lastname, Really Long Job Title, Company

JULY 03
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NOW ON DEMAND

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JULY 03

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9:30 PST

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Speaker

Speaker:

First Lastname, Really Long Job Title, Company

Speaker

Speaker:

First Lastname, Really Long Job Title, Company

Register Today