Presented by Gainsight Essentials
Starting your Customer Success organization shouldn't be overwhelming — and Gainsight is here to answer those burning questions. Join Customer Success experts as they break down essential steps of your CS journey such as winning organizational support, building digital touchpoints, and evaluating your tech stack.
The series will cover topics on:
It's critical to start your Customer Success journey off on the right foot. But where do you get started? How do you create the right plan and win support? What metrics matter the most?
Speaker:
Nikki Bishop, Vice President, Customer Success, Seeq
Operationalizing and optimizing your CS organization can take many forms. How do you want to take advantage of technology? Where can you add digital touch points? And where is the human element truly needed?
Speaker:
Carolyn di Buono, Customer Success Operations Manager, Propeller Aero
Once you have your Customer Success plan ready to go, it's time to think about your tech stack. What's most important to you? How will your CS tool fit with the rest of your tools?
Speaker:
Saul Gurdus, Founder at Method Garage
Speaker:
Nadav Shem-Tov, Strategic CS Consulting at NST Success Consulting
This series is hosted by Tim Van Lew, Director of Strategy for Gainsight Essentials. Tim has led Customer Enablement teams, created CS Operations organizations, and has spent time managing some of Gainsight's most strategic customers.
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Speaker:
First Lastname, Really Long Job Title, Company
Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate.
Speaker:
First Lastname, Really Long Job Title, Company
Speaker:
First Lastname, Really Long Job Title, Company
