Hear from leading professionals in Customer Success as they answer the question: What is essential to you in Customer Success? From demystifying your data to defining your customer scorecards, we'll go deep on the foundational elements of Customer Success organizations.
This series will be hosted by Tim Van Lew, Director of Strategy for Gainsight Essentials. Tim has led Customer Enablement teams, created CS Operations organizations, and has spent time managing some of Gainsight's most strategic customers.
"I have perfect data"...said no one ever. Hear from Cameron Marijosius, SVP of Customer Success at GovOS, about how she creates an actionable and accurate plan around her customer data.
Cameron Marijosius SVP, Customer Success, GovOS
Most companies have a customer health score...but is it actionable? Can you define what an "orange" customer is? Let's simplify health scoring and boil it down to the basics by highlighting what it takes to create actionable measures. In this session, you'll be able to come out with answers to the following questions:
Elaine Cobb - Senior Vice President, Customer Success at Coveo
What happens when you play a childhood game of telephone? The message distorts dramatically from person to person. Learn how to create a seamless experience from Sales to CS by programmatically capturing necessary information early in the customer journey. Join Bill Thrash, SVP of Customer Success at Critical Start, to find out how to:
Bill Thrash - SVP of Customer Success at Critical Start
A CSM for all customers! A lofty goal for sure...but in reality, we know this can't be. But how do we make sure customers still get the care they need? Join Angie DeLaRosa, Senior Manager of Customer Success at NAVEX, to hear what it takes to make that transition by learning how to:
Angie DeLaRosa, Senior Manager of Customer Success at NAVEX
Do you know if your customers are utilizing key facets of your product suite? Do you know which features are stickiest? Do your CSMs take action against Product-led insights? Join Morgan Redwine, Manager of Customer Success Strategy and Operations at Dealerware, for a discussion around:
Morgan Redwine, Manager of Customer Success Strategy and Operations at Dealerware
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