WEBINAR SERIES

Gainsight Essentials: CS Catapult

Hear from leading professionals in Customer Success as they answer the question: What is essential to you in Customer Success? From demystifying your data to defining your customer scorecards, we'll go deep on the foundational elements of Customer Success organizations.

This series will be hosted by Tim Van Lew, Director of Strategy for Gainsight Essentials. Tim has led Customer Enablement teams, created CS Operations organizations, and has spent time managing some of Gainsight's most strategic customers. 

Placeholder

The series will cover topics on:

  • Avoiding surprises on customer churn risk and product adoption
  • Keeping the customer success outcomes in mind at all times
  • Tapping into the expansion potential of your customers to unlock new growth
  • Scaling your efforts through digital strategies and execution
  • Leveraging your product as a powerful tool for growth and scale
  • Embracing empathy and building connections on a human level with your customers

Webinar Schedule

MAR 17
icon

MARCH 17

icon

9:00 PST

Make Accurate & Actionable Data a Priority

"I have perfect data"...said no one ever. Hear from Cameron Marijosius, SVP of Customer Success at GovOS, about how she creates an actionable and accurate plan around her customer data. 

Join to learn
  • Align with cross-functional stakeholders to devise a data plan
  • Build the necessary internal systems to democratize data
  • Have CSMs utilize this data in strategic conversations to drive outcomes
Speaker

Speaker:

Cameron Marijosius SVP, Customer Success, GovOS

APR 14
icon

APRIL 14

icon

9:00 PDT

Create a Meaningful & Predictable Health Scorecard

Most companies have a customer health score...but is it actionable? Can you define what an "orange" customer is? Let's simplify health scoring and boil it down to the basics by highlighting what it takes to create actionable measures. In this session, you'll be able to come out with answers to the following questions:

  • What makes a health score truly actionable? 
  • How do I know my health score is the leading indicator of potential churn/growth?
  • What should you avoid when creating or revamping your current scoring methodology? 
Speaker

Speaker:

Elaine Cobb - Senior Vice President, Customer Success at Coveo

MAY 19
icon

MAY 19

icon

9:00 PDT

Operationalizing the Sales to CS Handoff

What happens when you play a childhood game of telephone? The message distorts dramatically from person to person. Learn how to create a seamless experience from Sales to CS by programmatically capturing necessary information early in the customer journey. Join Bill Thrash, SVP of Customer Success at Critical Start, to find out how to:

  • Utilize tools to ensure key insights are never left out during internal knowledge transfer 
  • Leverage these insights to hit the ground running during implementation
  • Create an ongoing system of record to help aid in driving customer outcomes
Speaker

Speaker:

Bill Thrash - SVP of Customer Success at Critical Start

JUN 15
icon

NOW ON DEMAND

icon

JUNE 15

icon

9:00 PDT

Launching your First Digital-First Segment

A CSM for all customers! A lofty goal for sure...but in reality, we know this can't be. But how do we make sure customers still get the care they need? Join Angie DeLaRosa, Senior Manager of Customer Success at NAVEX, to hear what it takes to make that transition by learning how to:

  • Transition existing customers to a digital segment
  • Create a data model to fuel digital interactions
  • Validate and measure the efficacy of your program
Speaker

Speaker:

Angie DeLaRosa, Senior Manager of Customer Success at NAVEX

JULY 15
icon

JULY 15

icon

9:00 PDT

Fueling Your CS Strategy via Product Experience

Do you know if your customers are utilizing key facets of your product suite? Do you know which features are stickiest? Do your CSMs take action against Product-led insights? Join Morgan Redwine, Manager of Customer Success Strategy and Operations at Dealerware, for a discussion around:

  • How product data can surface actionable insights for CSMs to lead with
  • Identifying key usage habits that make a customer sticky and primed for growth
  • Leveraging in-app engagements to drive customer action at scale
Speaker

Speaker:

Morgan Redwine, Manager of Customer Success Strategy and Operations at Dealerware

JULY 03
icon

NOW ON DEMAND

icon

JULY 03

icon

9:30 PST

Lorem ipsum dolor sit amet ectetur adipiscing mogio

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate.

  • Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia
  • Laboris nisi ut aliquip ex ea commodo consequat
  • Occaecat cupidatat non proident, sint culpa sunt in culpa qui officia

Register Today