On-Demand Webinar

Presenting Customer Success to the Board

Demonstrating the impact of customer success to your board is not just a matter of saying what your team is up to.

Rather, it’s an exciting opportunity to show targets and the charter for the team, as they relate to initiatives for the entire organization.

Join this webinar to learn:

  • How to present a connected story, with a cohesive narrative
  • Methods to demonstrate cross-functional alignment, tying back to the broader company
  • Metrics to focus on, including retention, net retention, and customer advocacy
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