Each team plays a critical role in the customer journey, from Product providing a positive onboarding experience and exceptional user experience to Customer Success continually driving value based on defined customer priorities.
In this webinar, Gainsight’s Courtney Hauser, Director of CS Strategy, and Chuck Girard, Director of Product Operations will discuss how they were able to create alignment between Product and Customer Success, with specific focus on common friction points encountered, and how they overcame these challenges to build a more cohesive, customer-centric experience.
Here’s what you’ll takeaway:
Developed in Partnership with Growth Molecules
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