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WEBINAR SERIES - SEASON 2

The Gamechanger Series - CCO Edition

Join Gainsight's CCO Kellie Capote as she interviews Gamechangers within the customer success industry

Gamechanger
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FEBRUARY 22

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9:00am PST

A Tale of Scale… for Customer Success Teams

With the power of growth comes great responsibility – to scale efficiently. As customer success organizations scale, it’s important to prioritize internal alignment and processes to power a consistent customer journey.

What should leaders consider as part of their journey to scale?

  • Empowering your team with the right technology to support a digital-led strategy
  • Tactics for growing a high-performing team
  • Areas for growth and investment, such as CS Operations
  • Customer offerings that can scale, conveying personalization and consistency


Speaker

Guest Speaker:

Meenu Agarwal, Senior Vice President, Customer Success, VMware

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SEPTEMBER 21

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9:00AM PST

A Tale of Scale… for Customer Success Teams

With the power of growth comes great responsibility – to scale efficiently. As customer success organizations scale, it’s important to prioritize internal alignment and processes to power a consistent customer journey.

What should leaders consider as part of their journey to scale?

  • Empowering your team with the right technology to support a digital-led strategy
  • Tactics for growing a high-performing team
  • Areas for growth and investment, such as CS Operations
  • Customer offerings that can scale, conveying personalization and consistency


Speaker

Guest Speaker:

Meenu Agarwal, Senior Vice President, Customer Success, VMware

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JUNE 21

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9:00 PST

The Future of Digital Engagement: Leveraging Community and Customer Success

Creating a digital led engagement is becoming table stakes for organizations. As customers go through their journey with an organization, they want to get help where and when they need it, stay informed about product updates and enhancements, and get inspiration from peers using the same tool. Organizations need to provide value by collecting product feedback, making recommendations, and facilitating engagement.

Digital led success and Community together create the opportunity to support your customers where they are. With a customer success team, an active community, and digital outreach to connect, the sky's the limit!

Here’s what you’ll learn:

  • Ideas for alignment between teams to create a cohesive narrative and high-touch feel for customers without burning out CSMs
  • How the to scale reach and impact of the product
  • Tips to improve your community discussions and content

Speaker

Speaker:

Lane Holt, Director of CX and Scale Program, Gainsight

Speaker

Speaker:

Alistair Field , Head of Community , inSided by Gainsight

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NOW ON DEMAND

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NOVEMBER 16

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9:00 PST

Scaling from 3% of Customers and 30% of Revenues to 100k Customers and 100% of Revenue

Growing revenue through the scope of customer success requires the right investments financially, and the right teams operating effectively.

Join this webinar to learn:

  • How to make data-driven decisions that drive retention and revenue growth
  • Key KPIs to prioritize as you meet (and exceed) your growth targets
Speaker

Speaker:

Kellie Capote, Chief Customer Officer, Gainsight

Speaker

Speaker:

Jeff Heckler, Director of Customer Success Solutions, Marketsource

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NOW ON DEMAND

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MARCH 22

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9am PT | 12pm ET

Product and Customer Success BFFs, Better Together

Driving success for your customers is a company-wide initiative, and creating alignment between your Product and Customer Success teams is essential in that effort.

In this webinar, hear how the Gainsight team created alignment between Product and Customer Success, with specific focus on common friction points encountered, and how they overcame these challenges to build a more cohesive, customer-centric experience.

Here’s what you’ll takeaway:

  • How they created a shared vision to surmount pains commonly experienced by organizations in a period of exponential growth
  • Tips to improve metrics like NPS and adoption, through a better product release process
  • Recommendations about what comes before and after the product release, within the development lifecycle and user communities
Courtney Hauser Headshot

Guest Speaker:

Courtney Hauser, Director of CS Strategy, Gainsight

Chuck Girard Headshot

Guest Speaker:

Chuck Girard, Director of Product Operations, Gainsight

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MAY 4

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9:00am PT | 12:00pm ET

Best Practices for Building a Digital-Led Customer Success Strategy

When elevating your customer success organization, it’s critical to operationalize your systems and strategies. Digital-led success models make this possible in an effort to support growth and maximize valuable strategic time.

Here’s what you’ll learn:

  • How to strategize for maximum enablement for your CS team
  • Methods to determine the right engagement model for different customer segments
  • Ways to prioritize and standardize touch points along the customer journey
Toyan Espeut Headshot

Guest Speaker:

Toyan Espeut, Chief Customer Officer, Apptio



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NOW ON DEMAND

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MAY 17

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9:00am PT | 12:00pm ET

Making Data-Driven Decisions for Sales and Customer Success Alignment

Building alignment between sales and post-sales customer success teams is critical to organizational success and driving a positive relationship for lifelong customers.

Join this webinar to learn:

  • How to create a smooth handoff from sales to customer success
  • Methods to drive alignment, starting at the executive level, between both teams
  • How to collaborate and have open discussions during or after the sales process
Conor Nolen

Speaker:

Conor Nolen, Global Vice President, Customers for Life, Clari

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NOW ON DEMAND

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JULY 05

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9:50 PST

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Speaker

Speaker:

First Lastname, Really Long Job Title, Company

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NOW ON DEMAND

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JULY 05

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9:50 PST

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Speaker

Speaker:

First Lastname, Really Long Job Title, Company