Join Gainsight's CCO Kellie Capote as she interviews Gamechangers within the customer success industry
With the power of growth comes great responsibility – to scale efficiently. As customer success organizations scale, it’s important to prioritize internal alignment and processes to power a consistent customer journey.
What should leaders consider as part of their journey to scale?
Guest Speaker:
Meenu Agarwal, Senior Vice President, Customer Success, VMware
With the power of growth comes great responsibility – to scale efficiently. As customer success organizations scale, it’s important to prioritize internal alignment and processes to power a consistent customer journey.
What should leaders consider as part of their journey to scale?
Guest Speaker:
Meenu Agarwal, Senior Vice President, Customer Success, VMware
Creating a digital led engagement is becoming table stakes for organizations. As customers go through their journey with an organization, they want to get help where and when they need it, stay informed about product updates and enhancements, and get inspiration from peers using the same tool. Organizations need to provide value by collecting product feedback, making recommendations, and facilitating engagement.
Digital led success and Community together create the opportunity to support your customers where they are. With a customer success team, an active community, and digital outreach to connect, the sky's the limit!
Here’s what you’ll learn:
Speaker:
Lane Holt, Director of CX and Scale Program, Gainsight
Speaker:
Alistair Field , Head of Community , inSided by Gainsight
Growing revenue through the scope of customer success requires the right investments financially, and the right teams operating effectively.
Join this webinar to learn:
Speaker:
Kellie Capote, Chief Customer Officer, Gainsight
Speaker:
Jeff Heckler, Director of Customer Success Solutions, Marketsource
Driving success for your customers is a company-wide initiative, and creating alignment between your Product and Customer Success teams is essential in that effort.
In this webinar, hear how the Gainsight team created alignment between Product and Customer Success, with specific focus on common friction points encountered, and how they overcame these challenges to build a more cohesive, customer-centric experience.
Here’s what you’ll takeaway:
Guest Speaker:
Courtney Hauser, Director of CS Strategy, Gainsight
Guest Speaker:
Chuck Girard, Director of Product Operations, Gainsight
When elevating your customer success organization, it’s critical to operationalize your systems and strategies. Digital-led success models make this possible in an effort to support growth and maximize valuable strategic time.
Here’s what you’ll learn:
Guest Speaker:
Toyan Espeut, Chief Customer Officer, Apptio
Building alignment between sales and post-sales customer success teams is critical to organizational success and driving a positive relationship for lifelong customers.
Join this webinar to learn:
Speaker:
Conor Nolen, Global Vice President, Customers for Life, Clari
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Speaker:
First Lastname, Really Long Job Title, Company
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Speaker:
First Lastname, Really Long Job Title, Company