Market Guide

2022 Gartner® Market Guide for Customer Success Management Platforms

2022 Gartner Market Guide for Customer Success Management Platforms

2022 Gartner Market Guide for Customer Success Management Platforms has recognized seven vendors as Representative Vendors. In this report, Gartner states that “CSM programs have become the standard enabler for businesses (primarily B2B), to encourage customers to remain engaged and increase customer lifetime value for products sold via a subscription model”.

Download the 2022 Gartner Market Guide for CSM Platforms to learn:

  • Why there is a shift from a business case for CSM platforms build on churn reduction to one increasingly built on protecting ARR
  • How the Customer Success industry has evolved over time and emerging trends driving the industry forward
  • The four essential capabilities that all CS platforms have evolved to support and recommendations for choosing the right platform for your business

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner Market Guide for Customer Success Management Platforms. Michael Maziarka, Maria Marino, Robert Blaisdell. 27 June 2022

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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