Ebook
Getting Started with Customer Success: The Essential(s) Kit - NA
Did you know that 98% of organizations plan to maintain or even expand their customer success investments in North America for 2023?
Customer success isn't just about keeping customers satisfied; it's about turning them into raving fans who keep coming back for more. From building an empowered team to crafting a tailored customer health score, this ebook equips you with the essential knowledge and tools needed to excel in the art of customer success, regardless of your company size and dare we say it, team resources.
In this ebook, you’ll learn:
In this ebook, you’ll learn:
- Building Your Day One Customer Success Playbook: Explore the foundational elements of people, portfolio, and process to kickstart your customer success journey.
- Mastering Health Scoring in the Modern Age: Create a customized customer health score that guides your team in delivering remarkable experiences while driving your business goals.
- Scaling Customer Success with Digital Programs: Embrace digital customer success strategies and turn data into your greatest ally in the quest for growth.
Developed in Partnership with Growth Molecules
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