How Gong Uses Gainsight to Scale its Customer Success Team

Gong was looking for a solution to scale its growing business. They needed a centralized platform that was purpose-built for CS teams so they could be more efficient. After choosing Gainsight, the revenue intelligence platform was able to utilize a Digital Customer Success strategy to standardize its process, see customer health scores in real time, and provide a single source of truth for its Customer Success team.

Some of the big wins from this partnership include:

• Increased data visibility across all teams
• Better prioritization via real-time customer health scores
• Increased efficiency with renewal automation

To learn more about how Gong uses Gainsight, read the full case study.