Case Study

How Gong Uses Gainsight to Scale its Customer Success Team

Gong was looking for a solution to scale its growing business. They needed a centralized platform that was purpose-built for CS teams so they could be more efficient. After choosing Gainsight, the revenue intelligence platform was able to utilize a Digital Customer Success strategy to standardize its process, see customer health scores in real time, and provide a single source of truth for its Customer Success team.

Some of the big wins from this partnership include:

  • Increased data visibility across all teams
  • Better prioritization via real-time customer health scores
  • Increased efficiency with renewal automation

To learn more about how Gong uses Gainsight, read the full case study.

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