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WEBINAR SERIES

Grow and Tell: Real stories of building CS momentum for start-ups and scale-ups

Join to understand the building blocks of Customer Success from practitioners who have successfully defined, built, and managed CS programs in early-stage companies.

The series will cover topics on:

  • Avoiding surprises on customer churn risk and product adoption
  • Keeping the customer success outcomes in mind at all times
  • Tapping into the expansion potential of your customers to unlock new growth
  • Scaling your efforts through digital strategies and execution
  • Leveraging your product as a powerful tool for growth and scale
  • Embracing empathy and building connections on a human level with your customers

Webinar Schedule

inSided Homepage
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NOW ON DEMAND

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JULY 03

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9:30 PST

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  • Structuring your CS teams for Success
  • Rallying your company around a CS-focused model
  • Measurements and metrics to ensure you are providing value to your customers
Speaker

Speaker:

First Lastname, Really Long Job Title, Company

APR 11
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NOW ON DEMAND

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APRIL 11

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10 am PT

Your Day One CS Program Playbook

Maybe you are just starting your first CS org, hiring your first CSMs, or in the middle of a re-org to formalize your CS program…but where do you start!?

  • Structuring your CS teams for Success
  • Rallying your company around a CS-focused model
  • Measurements and metrics to ensure you are providing value to your customers
JUNE 28
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NOW ON DEMAND

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JUNE 28

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9 am PT

Health Scoring in the Modern Age

Is your Customer Health Scorecard meaningful? Is it actually used to predict churn/renewal? Do your CSM use those measures to prioritize their account load?

  • Iterate upon previous health scoring best practices that may need to be refreshed
  • Utilizing these scores to proactively and predictably assess customer needs
  • Measure the efficacy against customer behaviors
AUG 23
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NOW ON DEMAND

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AUG 23

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9 am PT

Scaling your CS Program for Digital Considerations

You may have a sound strategic plan for your customer-facing engagement model. But are you giving your customers what they need at scale?

  • Lessening the workload for your CSMs
  • Converting key lifecycle moments from white glove to digital
  • How to leverage the power of self-service and other scaled communication channels
JULY 03
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NOW ON DEMAND

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JULY 03

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9:30 PST

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Speaker

Speaker:

First Lastname, Really Long Job Title, Company

ABOUT THE HOST
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NOW ON DEMAND

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JULY 03

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9:30 PST

Tim Van Lew

This series is hosted by Tim Van Lew, Director of Strategy for Gainsight Essentials. Tim has led Customer Enablement teams, created CS Operations organizations, and has spent time managing some of Gainsight's most strategic customers.

    Register Today