Join to understand the building blocks of Customer Success from practitioners who have successfully defined, built, and managed CS programs in early-stage companies.
The series will cover topics on:
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Speaker:
Kellie Capote, CCO, Gainsight
Speaker:
Easton Taylor, VP of Customer Success, Gainsight
Maybe you are just starting your first CS org, hiring your first CSMs, or in the middle of a re-org to formalize your CS program…but where do you start!?
Speaker:
Tim Van Lew, Director of Strategy, Gainsight
Speaker:
Genesis Lee, VP of Global Customer Experience, Allbound
Is your Customer Health Scorecard meaningful? Is it actually used to predict churn/renewal? Do your CSM use those measures to prioritize their account load?
Speaker:
Tim Van Lew, Director of Strategy, Gainsight
Speaker:
Jackie Liney, Senior Director of Customer Success, XFactor.io
You may have a sound strategic plan for your customer-facing engagement model. But are you giving your customers what they need at scale?
Speaker:
Tim Van Lew, Director of Strategy, Gainsight
Speaker:
Zack Siegert, Sr. Program Manager, Digital Customer Success, AuditBoard
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Speaker:
First Lastname, Really Long Job Title, Company
This series is hosted by Tim Van Lew, Director of Strategy for Gainsight Essentials. Tim has led Customer Enablement teams, created CS Operations organizations, and has spent time managing some of Gainsight's most strategic customers.
