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Ebook

Science + Systems: There's More To High Touch Customer Success Than The Art Of Relationships

Durable growth strategies are on every CS leader’s to-do list, which means everyone is trying to balance human capital, face-to-face engagements, digital-led strategies, and an operationalized approach to high-touch CS.

Adhering to operational best practices and tactical processes is even more crucial for ensuring the success of your largest footprint customers. Our Ebook, Science + Systems: There's More To High Touch Customer Success Than The Art Of Relationships, goes in-depth to offer in-depth guidance on strategies to scale high-touch models for any size team.

Download to learn:

  • Clear risk management approaches and escalation protocols
  • Tips for juggling the heavily matrixed relationships between your organization and your customer
  • Guidance on managing customer health using VoC programs, success plans, product usage data and more
  • Reference to how these strategies come to life using the toolset included in our Gainsight Essentials package and beyond
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Developed in Partnership with Growth Molecules

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