Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
As the industry-leading SaaS engagement platform of associations and B2B organizations, Higher Logic enables more than 2.7 billion community interactions annually. It supports 3,000+ customers across 21 countries worldwide and was named one of 2019's fastest-growing private companies in the U.S. by Inc. 5000.
To forecast renewal opportunities for over 3,000 customers, the company’s finance team had to run weekly reports on renewal forecasts and the Chief Customer Officer had to reconcile this with the customer information CSMs captured in Gainsight. Higher Logic chose Gainsight Renewal Center to enable a better renewal forecasting process.
With Gainsight Renewal Center, Higher Logic has been empowered to:
Read the case study to learn more about how Gainsight Renewal Center enables Higher Logic to scale with the long tail of its customers.
Developed in Partnership with Growth Molecules
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