Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
Customer Success has evolved from a function to a corporate strategy that every part of an organization aligns around. Theoretically, every employee of a company should be working on initiatives to make a company's customers successful. However, that is quite different than driving the function of customer success, which takes a specific set of skills to lead effectively.
This guide will provide you with a framework for determining what to look for in a CS leader at various stages of growth, and how to assess CS leader ability/fit with your organization, walking you through critical steps in decision-making process such as:
Developed in Partnership with Growth Molecules
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