Gainsight’s Ultimate Guide to Hiring a Customer Success Executive

Customer Success has evolved from a function to a corporate strategy that every part of an organization aligns around. Theoretically, every employee of a company should be working on initiatives to make a company's customers successful. However, that is quite different than driving the function of customer success, which takes a specific set of skills to lead effectively.

Why download?

This guide will provide you with a framework for determining what to look for in a CS leader at various stages of growth, and how to assess CS leader ability/fit with your organization, walking you through critical steps in decision-making process such as:

  • Key milestone patterns for hiring Customer Success executives, dependent upon the type of role, your company size, trigger events, and more
  • How to determine the scope and title of your Customer Success leadership hire, including advantages and disadvantages for critical aspects of the role
  • How to define the mission for the Customer Success executive position, identify the desired outcomes that must be accomplished, and create a rubric scoring system
  • Best practices for sourcing, interviewing and selecting the right Customer Success leader for your organization
  • And much more!
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Developed in Partnership with Growth Molecules

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