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Hiring for Customer Success Executives Webinar Series

In a profession that’s less than a decade old, finding a transformational leader with a history of building, launching and growing world-class customer success teams isn’t always straight shot. Join us in this 5-part webinar series as we cover different aspects of the hiring landscape for bringing on outstanding customer success executives.


What You’ll Learn

Watch On-Demand

Best Practices

Learn proven disciplines and methodologies for hiring from the perspective of CEOs, CCOs, and executive recruiting firms.

Next-Level Career Insights

Listen in on different customer success executives career pathways, and what they strive to bring to the table in their role.

Exclusive Content

Get access to the stories and anecdotes from the best customer success leaders that the SaaS industry has to offer.

Watch On-Demand

Nadav Shem Tov, Jon Herstein, Alyx Shore

Watch On-Demand


Wednesday, May 12

What Comes Next? How to Provide Positive Outcomes and Experiences, After the Hire

Learn how newly-arrived CS executives build, engage, and retain their own team after joining a new organization. With guest speakers Jon Herstein, CCO at Box, and Alyx Shore, SVP of Customer Success at FWI.

Watch On-Demand

Webinar Series

What Comes Next? How to Provide Positive Outcomes and Experiences, After the Hire

Wednesday, May 12 at 10am PT / 1pm ET

Learn how newly-arrived CS executives build, engage, and retain their own team after joining a new organization.





Hiring for Customer Success Operations

Wednesday, Apr. 14 at 10am PT / 1pm ET

Join Emily Ryan, Director of CS Strategy and Operations at Splunk and Seth Wylie, Head of Customer Success Ops at Gainsight as they discuss best practices for locating and hiring for CS Ops, as well as how to define the function at your organization.


The C-Level Disciplines for Hiring a Senior Customer Success Leader

Tuesday, Mar. 30 at 10am PT / 1pm ET

Our panel of CEOs, executive recruitment, and CS leadership will discuss a real-world case study of Kindred Partners recruiting Chris Doell as CCO of Auditboard.





The Secret to Hiring a Transformational CS Leader

Wednesday, Mar. 10 at 10am PT / 1pm ET

Learn about the proven foundation of skill and experience that can help you find the right CS candidate - starting in Sales and Product.




The Customer Success Leader's Journey

Thursday, Feb. 18 at 10am PT / 1pm ET

In the Fall of 2020, Method Garage launched a project to map the customer success leader's journey. After in-depth interviews with 30+ customer success leaders, a set of common stories, themes and challenges emerged.


The Secret to Hiring a Transformational CS Leader

Wednesday, Mar. 10 at 10am PT / 1pm ET

Learn about the proven foundation of skill and experience that can help you find the right CS candidate - starting in Sales and Product.





Thursday, Feb. 18 at 10am PT / 1pm ET

In the Fall of 2020, Method Garage launched a project to map the customer success leader's journey. After in-depth interviews with 30+ customer success leaders, a set of common stories, themes and challenges emerged.




How to Capture Your Customers at the Top of the Funnel

Monday, May 11, 2020 // 10am PDT

Join Gainsight's CEO, Nick Mehta, to understand how to setup your customers for success and ROI from day zero.

How to Capture Your Customers at the Top of the Funnel

Monday, May 11, 2020 // 10am PDT

Join Gainsight's CEO, Nick Mehta, to understand how to setup your customers for success and ROI from day zero.

How to Capture Your Customers at the Top of the Funnel

Monday, May 11, 2020 // 10am PDT

Join Gainsight's CEO, Nick Mehta, to understand how to setup your customers for success and ROI from day zero.

How to Capture Your Customers at the Top of the Funnel

Monday, May 11, 2020 // 10am PDT

Join Gainsight's CEO, Nick Mehta, to understand how to setup your customers for success and ROI from day zero.

How to Capture Your Customers at the Top of the Funnel

Monday, May 11, 2020 // 10am PDT

Join Gainsight's CEO, Nick Mehta, to understand how to setup your customers for success and ROI from day zero.