Hiring for Customer Success Executives Webinar Series

In a profession that’s less than a decade old, finding a transformational leader with a history of building, launching and growing world-class customer success teams isn’t always straight shot. Join us in this 4-part webinar series as we cover different aspects of the hiring landscape for bringing on outstanding customer success executives.

What You’ll Learn

Best Practices

Learn proven disciplines and methodologies for hiring from the perspective of CEOs, CCOs, and executive recruiting firms.

Next-Level Career Insights

Listen in on different customer success executives career pathways, and what they strive to bring to the table in their role.

Exclusive Content

Get access to the stories and anecdotes from the best customer success leaders that the SaaS industry has to offer.

Ashvin Vaidyanathan

Chief Customer Officer, Gainsight

Next Webinar: Wednesday, Mar 10 2021

The Secret to Hiring a Transformational CS Leader is…Product?

Whether born-in-the-cloud, migrating to it, or still on-prem, today’s subscription businesses don’t need much convincing when it comes to developing a customer-centric mindset. But in a profession that’s less than a decade old, finding a transformational leader with a history of building, launching and growing world-class customer success programs isn’t always straight shot. The good news? There’s a proven foundation of skill and experience that can help you pinpoint the right candidate - starting in Sales and Product. And we’re going to teach you how to spot them.

Speaker Lineup

The Secret to Hiring a Transformational CS Leader

Wednesday, Mar. 10 at 10am PT / 1pm ET

Learn about the proven foundation of skill and experience that can help you find the right CS candidate - starting in Sales and Product.

The C-Level Disciplines for Hiring a Senior Customer Success Leader

Tuesday, Mar. 30 at 10am PT / 1pm ET

Our panel of CEOs, executive recruitment, and CS leadership will discuss a real-world case study of Kindred Partners recruiting Chris Doell as CCO of Auditboard.

Hiring for Customer Success Operations

Wednesday, Apr. 14 at 10am PT / 1pm ET

Join Emily Ryan, Director of CS Strategy and Operations at Splunk as she discusses best practices for locating and hiring CS Ops candidates.

The Customer Success Leader's Journey

Thursday, Feb. 18 at 10am PT / 1pm ET

In the Fall of 2020, Method Garage launched a project to map the customer success leader's journey. After in-depth interviews with 30+ customer success leaders, a set of common stories, themes and challenges emerged.

Watch On-Demand